Return & Refund Policy

Last Updated: October 25, 2026

At USA IKACHI, every gift is prepared with care. We want our customers to receive products that meet their expectations for quality, presentation, and authenticity.

1. Return Eligibility

Due to the nature of food products and seasonal gift collections, we generally do not accept returns for change of mind.

However, we offer replacements or refunds for eligible issues, including:

  • Damaged or defective products.
  • Incorrect items delivered.
  • Missing products or components.
  • Products arriving with compromised food packaging or seals.
  • Products that are expired upon delivery or otherwise unsafe for consumption.

2. Reporting an Issue

Please contact us within 48 hours of confirmed delivery, whenever possible, and provide:

  • Your order number.
  • A description of the issue.
  • Clear photographs of the product and packaging, if available.

We encourage prompt reporting so we can resolve your concern efficiently. This reporting period does not limit any rights or remedies provided by applicable law.

3. Non-Returnable Items

The following items are generally not eligible for returns based on customer preference:

  • Food products without quality or fulfillment issues.
  • Opened or consumed food products, except where a product defect or safety issue is involved.
  • Personalized or custom-made gift sets.
  • Seasonal or promotional products marked as final sale.

4. Refunds and Replacements

For verified eligible claims, USA IKACHI may provide a replacement, refund, or another appropriate resolution.

Approved refunds will generally be issued to the original payment method. Processing times may vary depending on the payment provider.

5. Return Shipping

If a physical return is required because of an USA IKACHI fulfillment error or verified product defect, we will provide return instructions and cover reasonable authorized return shipping costs.

Please do not return food products without contacting Customer Support first.

6. Seasonal and Holiday Orders

For Tết, Mid-Autumn Festival, and other seasonal collections, we recommend ordering early.

Delivery dates are estimates unless expressly guaranteed. If an order is lost, materially delayed, or not delivered, please contact us so we can investigate and provide an appropriate resolution consistent with applicable law.

7. Contact Us

For assistance with returns, replacements, or refunds:

USA IKACHI
Email: jolilam@toonydesign.com
Address: 1382 Valencia Avenue, Unit G, Tustin, CA 92780, USA

Nothing in this policy limits your rights under applicable consumer protection laws.